Key Aspects:
Virgin Voyages has apologized for striking the wrong tone with the recent Valiant Lady itinerary change.
The cruise line used humor in its communication about changing from Bermuda to Canada for the April 6 sailing.
The jokes fell flat with many guests who felt more compensation was needed for the dramatic switch.
It’s never a nice email to receive just days before you’re heading off on a cruise, a notification that lets you know you’re not just losing a highly-anticipated port visit, but in fact your entire itinerary has been swapped.
Virgin Voyages guests for...
HALO NEWSLETTER
Join HALO today and unlock this story instantly — It's Free
