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Epic’s “Emmie” Chatbot Enhances the Patient Voice – For Their *Real* Customers

On HALO

19 hours ago

By MICHAEL MILLENSON A Rock Health write-up of this year’s Epic Users Group Meeting captured the artificial intelligence vibe with a play on the names of three new AI chatbots rolled out by the country’s dominant electronic health record firm. “Epic Goes APE (Art, Penny and Emmie),” read the headline, using the first letters of the names of chatbots designed for, respectively, clinicians, revenue cycle managers and patients. Emmie does positive things for patients – more on that in moment – but at its core the chatbot is a B2B play, designed to address the needs of the hospitals, med...

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19 hours ago
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