Walmart is doubling down on its pledge not to use AI, customer data or digital shelf labels to set personalized prices for its shoppers.In a public letter Monday, Dan Bartlett, Walmart's executive vice president of corporate affairs, challenged what he described as repeated "mischaracterizations" by Lindsay Owens, author of the recently released book "Gouged," about Walmart's pricing practices and use of technology."The facts are straightforward. We price products, not people," Bartlett wrote."Walmart does not and will not use an individual customer’s personal information, income, shopping his...
Walmart doubles down on pledge against AI-powered personalized pricing
HALO Newsroom
Oct 5, 2026 • 2 weeks ago
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Wayne G Fraser
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