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2 weeks ago

Taco Bell ramps up voice AI use across nearly 900 drive-thrus

Taco Bell is expanding the use of artificial intelligence (AI) at drive-thrus and announced a new strategic partnership with an AI voice provider.The fast food giant on Tuesday announced the expansion of a partnership with Omilia, a provider of a voice AI platform that the restaurant chain has deployed at hundreds of drive-thru locations around the country since 2023.Taco Bell has deployed the Omilia voice AI capabilities at over 890 restaurants across 38 states to date, according to the announcement.TACO BELL SHOWS OFF AI 'COACH' FOLLOWING MASSIVE DIGITAL TECH INVESTMENT"Omilia's Voice AI giv...