Chick-fil-A is bucking a growing fast-food industry trend, with CEO Andrew Cathy saying the chicken chain does not plan to use artificial intelligence to take customers' drive-thru orders.While Chick-fil-A is exploring potential uses for AI behind the scenes, Cathy told CNBC that the company wants to preserve human interaction in its drive-thru lanes even as competitors increasingly experiment with automated ordering technology."From our experience, we really want that hospitality to be human to human," Cathy told the outlet. "We’re not going to substitute that interaction with technology, bec...
Chick-fil-A rules out AI drive-thru ordering as fast-food rivals embrace technology
HALO Newsroom
Oct 4, 2026 • 2 weeks ago
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