The Centers for Medicare and Medicaid Services requires agents to document this scope of a marketing appointment 48 hours prior to any individual meeting by phone, in person or otherwise to ensure understanding of what will be discussed between the agent and the Medicare beneficiary (or their authorized representative). All information provided on this form is confidential and should be completed by each person with Medicare or his/her authorized representative. A new SOA is required if the beneficiary requests information regarding a different plan type than previously agreed upon. Place a check next to the type of product(s) you want the agent to discuss: