Patients Are Being Denied Access to Their Medical Records

When Brenay Torres, a mother of two in West Virginia, found a lump in her breast, she was sent for an ultrasound after her mammogram was inconclusive. But when she tried to set up the ultrasound appointment, she ran into an unexpected roadblock. “That is when the nightmare began,” Torres said. She was sent to a different medical office to get the ultrasound done. But before she could be seen, they required the images from her mammogram — and the fee to get a copy of those records was $175.Torres said she tried to negotiate a more reasonable fee, but the mammogram facility would not budge. “The